Our Reviews

Scott is the best

The sales rep went out of his way to find the truck I wanted, the finance person was not pushy as I have encountered before - he offered and explained well, but left the decision to me, as it should be

They were very professional

Quick service everything taken care of as requested.

Waited 2 weeks for the appointment. Waited an hour just to be told you don't install the part I ordered and paid for installation.

Everyone is awesome! great customer service! amazing place!

Ready when promised- video with details sent

I screwed up. I booked my appointment online and all I noticed was that the appointment was for Wednesday and thought this is Wednesday, so it must be for today. Actually, it was for next week. I showed up and the service people took care of me without a problem.

They did a great job!

good customer service

Great communication!

Very professional and taking into account my time

Very good experience. Professional and well managed.

The service woman was very kind and helpful. I think her name was Jeanine.

The mechanic appears to have done an outstanding job. Service writer Scott is such a great and understanding guy.. And Johnny who took me home was a pleasure to chat with. Kudo’s to all the staff I have dealt with for many years.

It's peace of mind knowing that my vehicle is in the hands of professionals that take pride in their work and the repairs and maintenance will be done right with no complications.

I am very happy with Goldsteins GMC but I would like them to go by the service manual and not push items earlier than needed

Very friendly and easy to work with

It took over an hour for a 175$ oil change.

Great customer service. Very helpful, pleasant, knowledgeable. Best experience with buying from Goldstein. This is by far a top notch dealership. I will only buy from them moving forward.

good job

It was great, they worked with us to find us the right fit for our car needs. We feel we will be lifelong customers.

Great communication

I was helped with my coupons so that I received a great deal on this trip

Everyone was professional, kind and helpful. They did not rush through our conversations but took the time to listen and respond to my questions.

Friendly service managers. Explain well and service was quick

Great service department.

Everyone and everything was great as usual. You can’t beat the customer service at Goldstein GMC!

very responsive to my needs, took care of the issues I had and service was awsome.

All good

The amount of time to complete my service - 2hrs+ - was far too long. The job was to program a new fob for my vehicle. The fob I brought was not correct so we had to change course and purchase another from the dealership. But none, the less, more than 2 hours is a lot. Love your staff and Adrian was great and I will continue to patronize Goldsteins, but on this one occasasion you missed the mark

They were polite,efficient and safe.

Appointment was made with no problem. Met Mike at the dealership, went over what was needed. Service was performed in a timely manner. What I expect and always get at Goldstein.

Your quote was almost double the cost of what I paid at another dealer.

Completed oil change quickly. Clean comfortable waiting area.

In and out for an oil change in 60 mins. Perfect!

I came in with a tire with a slow leak. The tire was repaired fine. But seems like when purchasing a vehicle From Goldstien GMC a tire warranty of some kind would be included. Maybe a road hazzard warranty and tire warranty . The tire only has about 11000 on it. The vehicle is leased from Goldstien from February 2024. Instead the charge was $50,,,,which I know is very reasinable for such a repair, but I would think there would be know chard under some warranty for such a large purchase at the same dealer.

Scot was overly helpful with me and my issue once I was able to show him the problem

Excellent service today, staff very professional

First class service on oil change and tire rotation. On time appointment.

Always so nice and I know that they care.

All went we

My alert lite came on and I drove it in first thing in the morning. A couple of hours later they had replaced a part and I was on my way. And they took care to make sure I was covered under my extended warranty. Thanks to Jason and the group.

8:00am appointment, received tru view video of truck at 10:13, it was time stamped 8:52. Inspection was completed by 9:20. Seems like the service advisor forgot I was waiting for my vehicle and at 10:18 I texted the number asking how much longer I had to wait, then he came out with my keys. I did not have the courtesy alignment check, etc stapled to my paperwork either like I normally do.

I'm very happy with the service I received for my Buick Envision from Jason the Service Advisor and the Service Department.

I had a great experience getting my car serviced at this dealership! From start to finish, the team was professional, attentive, and truly took care of me. It’s refreshing to find a place where you feel valued as a customer. I’ll definitely be coming back for future services—highly recommend!

Very professional and thorough

As good of a dealership as any.

No problem. Dropped the car off. Got a ride home. Got a ride back to dealership to pick up the car. Everything’ done was as described initially. Good experience.

Great bunch of folks! (Jason--service, JP-sales, Dan-mgr.)

Everyone at the dealership is very courteous and helpful. I never bring my car anywhere else. Very professional.

Pleasant, informative and helpful

From the moment I arrived I was treated with respect and true professionalism. I was listened to and everything was done to make sure my needs and concerns were met. A fantastic experience working with the Goldstein team.

Always get me in and out in a timely manner

Scott Selby is an excellent service advisor, and I trust him explicitly.

Was able to get tire repaired same day as I called. Very helpful to me Thanks

Told representatives about issues with dummy lights coming on repeatedly throughout my day to day drive. Unable to diagnose because “light was not on” when brought in. I have a problem with that because this vehicle has less than 6,500 miles and these lights are coming on frequently everyday. I was told by a representative that they could see the notification of alerts when they plugged in but they did not troubleshoot. That is Unacceptable.

Great

Jason and Jeanine went above and beyond, fantastic service all around!

My service was to replace a heater core. It did take a long time, but I understand that this repair is labor intensive. But, on top of that, they also repaired two minor dents on the drivers door, no charge. Kudos to Jason and the team of technicians.

great job

Service was great as always: however i responded TRADE to the text two separate times; it said we’re closed, someone will call you tomorrow; nothing; so i went in Saturday to test drive a truck; nobody was around for half hour; so I left

Staff was very nice and respectful

Service met expectations and was done in a timely manner.

Everything was excellent. Matt, Jason & Noah were so helpful and great to worth with!

Quick and efficient

Jason & Jeannine were terrific, I came in for a NYS inspection, Jeannine noticed that I was at 49,892 miles & suggested that I get the 50,000 Maintenance that is suggested. I said great. At checkout I was unable to use my reward points as I had just activated my account & was told that I could Not use the points until the following week, as this was a saturday & the office wouldn't be able to activate the points until someone was in the reward area office Jason allowed me to pay the balance of the work which was $458.09 and Jannine was going to, and did, put in the request for my 200 reward points Couldn't have been happier,

i went in on a Saturday for a scheduled oil change and realized I needed service done for 30,000 miles. They were able to accommodate me and I had everything done in a very timely manner.

Very pleasant experience, quick check in and not a long wait for oil change and tire rotation. Thanks Scott Selby and the crew at Goldstein!

When I had prior oil changes done the service agent always applied a coupon this agent charged me $139 for the oil change. He also charged me $75 for front windshield wipers. So my bill was $253 for a service that I usually pay $173. I live over 70 miles from this dealership, so I do not think I will make the trip up to Albany to have my car serviced anymore.

Was more money than I expected but the service was good. Adrian was very helpful and Mike who drives the courtesy car was extremely prompt and friendly.

We can’t say enough good about our recent experience purchasing our new 2025 GMC sierra Denali 2500HD!!! Mike Flower and Dan ? Were EXCELLENT to work with, we rate them as 10+ .

Everybody did their jobs like they were suppose to

They changed the oil and rotated the tires and took care of a faulty module. I appreciate the car wash! Nice job!

Just had an inspection and front tire balance done.

I had a great experience at Goldstein I needed a oil change and they fit me in and got it done awsome staff at Goldstein Buick & gmc

Everything went smoothly. The staff was friendly and professional. I am happy with my purchase and would recommend Goldstein's to others.

Was quick and efficient

I came in for a routine service and the service guys did some free checking of other parts of my car to make sure I was driving a safe vehicle. Jeannine explained everything to me thoroughly.

Oil change and tire rotation everything went well

Everything was perfect from the time I started the process until I picked up my car. JP was such a great salesman.

Nothing short of unbelievable professionalism,n understanding very Y very pleased

Scott always takes great care of us and gets to the bottom of our issues, even if it takes some research.

Everyone was super friendly and professional

Scott in service introduced me to Nick in sales. Nick is super easy going, friendly and great to work with. I had a hard time letting go of my truck, but it ended up being the right time to transition to a brand new truck. Nick and the rest of the team made the transition super easy. They also made sure all of the extras I wanted were completed right away. From start to finish it was really a seamless process, even though I had a hard time letting go the team was very understanding and supportive.

New vehicle, needed inspection since purchased out of state, also needed accessories purchased installed, everything went smooth and quicker then expected, thanks to Jason in service

Service advisor Jason was very helpful.

Everybody in the service department was very nice & courteous. My issue was resolved quickly and I was kept informed during the entire process.

I went in for my 5K mile routine service and had a great visit.

Jason was professional, listened,understood my concerns, time constraints and was very accommodating. He deserves a raise, employees like this are hard to come by.

I was kept informed and received excellent advice from my Service Advisor.

Everyone time we have to go to the dealership we are very pleased with our service. Everyone is always pleasant and helpful.

Everything went well.

It was an uneventful service experience which is exactly what I want when we're talking about having my car serviced.

Easy process

Always cordial

Efficient and professional

The job was done in ample time allotted

Mike in the service department is top-notch. He really cares about his customers and goes above and beyond to solve a problem

I'm happy with the purchase experience. Goldstein's employees were decent and respectful.

Friendly staff Mike Fowler was extremely polite and knowledgeable about your vehicles

I scheduled a NYS inspection and a maintenance concern for my Canyon truck. Both items were completed promptly with no problem.

Always professional, efficient and friendly.

Scott was very helpful and professional.

they always treat like there your family and the respect is awesome this is my #1 dealership i have been coming to this dealership since 2008

Took over 6 hrs to do a coolant flush and transmission flush! Then I get a call telling me it’s done just to show up and they still have 4ins of work left!

I came in to Goldstein Buick for an oil change and a state inspection yesterday and Scott Selby made my visit go as smooth as he always had in the past. dealership has always provided the customer with superior service in the past 4 1/2 years that I have been in this area. Scott's personality makes for an even nicer visit. In the past years dealing with Goldstein, everyone that I have encountered, no matter how busy they were, the service was delivered seamlessly and with excellent customer service.

This was my first experience as a customer with the Goldstein Auto Group. My 2022 GMC Canyon AT4 was brought in on October 9, 2025 for a 9:00 a.m. appointment. The primary purpose of my visit was to address a tailgate striker bolt that had fallen off the truck bed. I requested that this be formally documented by a representative of the company. Additionally, I had requested a vehicle safety inspection and a review of the brakes. I am satisfied with the quality of the work performed on my vehicle, and the professionalism of several of your employees. However, my overall experience was significantly undermined by the actions and conduct of the service advisor assigned to my vehicle. Specifically, the following issues occurred: * At 2:10 PM on October 9, I received a text message from my service advisor stating they had tried to call, but no voicemail or missed call was recorded on my phone. * I sent a text message to the service advisor at 5:15 p.m. on October 9, to inquire about the status of my vehicle, but I received no response. * The lack of communication forced me to call the dealership to confirm whether the work would be completed that day. * Upon being informed the vehicle was ready, I drove through rush-hour traffic to pick it up, only to be told the register was closed, necessitating a second trip the following day. * During my vehicle pickup on October 10, the service advisor's behavior was both unacceptable and unprofessional while I questioned multiple versions of my invoice (#67812). During our discussion, 4 different invoice print outs were presented. I retained the first and final versions and remain unsatisfied with parts of the final document. Furthermore, upon a more detailed review of invoice #67812, I discovered that the initial, primary reason for my service visit—the issue with the tailgate striker bolt—was not documented correctly. As a representative of General Motors, accurate documentation is critical for tracking such component failures. I intend to speak with the service manager directly to discuss this experience and to ensure the proper documentation is created.

All staff were professional, pleasant and caring

I have always received excellent service. Everyone is so helpful and respectful. It has been my pleasure to deal with the staff there. I highly recommend this dealership.

As always, personal attention was extended to me. Very professional and knowledgeable staff available to answer questions whether it concerned the service or new vehicle information.

Pieces of crackers or cookies left on front seats.

Always the best, and clean facilities in waiting area and bathrooms.

It was efficient & transparent. I love the waiting area.

Came in for service due to an Aribag indicator. The service staff addressed my concerns in a professional manner and provided a reasonable solution to the issue since it was not covered under warranty. Goldstein GMC has always provided exceptional service, and this visit was no different.

Professional and to the point ! Olu Edu was extremely instrumental in securing my interest in the Goldstein Dealership, by his determination and follow-up. Nick Coli Very Professional and easy to work with! Also great follow-up!!

It was fast. They addressed the problems that were wrong very pleasant.

Quality service, fast and friendly.

all was good and service was done quickly

courteous, friendly. explained the issues

Great experience, efficient and effective. Also Jason found a billing error and took the priority to follow up and correct it which was very much appreciated. Small things like this keep my business with Goldstein.

Was in for a State inspection and was done in a timely manner

I was surprised when checking out and finding my NYS inspection was higher than is normal. I guess going to your dealership is not always a savings

Great service.

experience at your dealership is always excellent. Always professional work and service.

As always it’s flawless. I have been a Goldstein customer since 2015 and it’s always excellent service.

Great work!

I was first in but it took a very long time to do my inspection and oil change. In any case, even though I had requested no wash because I had recently done it by hand and the car was sparkling clean the service advisor noted that on the service plan but it was washed anyway and the car was returned to me with tons of white soap spots all over it. I never use your washing service because I do not want the finish to be beat upon with your automated rags which are too heavy and abrasive and wear away the wax finish. The result is that I will now have to have the car detailed to remove the soap spots and restore the wax finish.

Not a long wait time.

Your Service Representative was a pleasure to deal with!

Service person Tom Vadney took care of me. Besides handling getting my broken sun visor clip repaired, he also expertly helped me with an issue I was having getting my phone to pair properly with the android system in my car. He also advised me about a tire sale going on in the month of November as I'll be due for new tires very soon.

They are very accommodating they went out of their way to solve my problem with my new GMC truck. All the staff is very professional.

The customer service was exceptional from Start to finish.

Quick diagnosis of the problem waiting for parts

Jason Williams was extreemely helpful in getting the needed work done

Jason, the Service Writer, was great. Unfortunately, the replaced tire pressure sensor failed almost immediately causing me to have to return to have it corrected.

I came in for the free first oil change and tire rotation. I was the first one in line and when the car was returned to me they never did the tire rotation. I have a chip out of the right front rim and it was still on the right front when they returned the car so I know they didn’t rotate the tires. I hope they actually didn't the oil change. Now I have to waste more time going back to have the tires rotated. Very disappointed in the experience.

Courteous,efficient service experience

Made an appointment for tires. I was met in the drive in bay by a service provider. The vehicle was taken in Immediately. Estimated time given was 2 hours. Tires On, wheel alignment performed. Done as promised. Competitive pricing on tires. Thank you

Adrian in the service department was EXCELLENT to work with as well as Mike Flower in sales!!

I had an unexpected issue with my vehicle, I called around 8am, and the service guy suggested bringing my car in at 2pm. When I got there, there weren’t any other customers waiting and I was helped right away. I really appreciated being told to come at 2pm instead of waiting for hours before my car could even be looked at.

They got me in quick. They performed the service very fast. The price was exactly what they had quoted me. Excellent work!

Jason was wonderful when got there. Took tome helping ys the the gmc credit card.

The Goldstein staff was amazingly responsive. I had the oil change and tire sensor issue fixed promptly.

Everyone at the dealership were helpful. Always kept me informed about the progress

Excellent and accommodating service Heim Mike and Noah

Everyone was great

Great

Great service

sales people were very help ful,,however they failed to remind me or ask me if I had GM rewards to use towards towards the purchase which I have been doing many years with this dealer . Icalled the business manager within 24 hrs to apply these credits and was told it was to late because the deal was closed. Idid not think that was fair since both partys share the blame for this lapse.

Scott in service desk is very knowledgeable and I trust him!

Overall good

The work was done professionally

Everyone was knowledgeable, professional and easy yo work with.

Outstanding and staff treats me like I am part of the family. Stef just sold my wife another Subaru outback last week. We would not buy from any other dealer. 🔥🎃

Jason Baker made our car buying experience smooth and convenient to our schedule.

Got it right first time

It was great

Great professional service

Our service coordinator Mike was AMAZING. So helpful, so easy to deal with -- he went the extra mile to get us the tires that we wanted so our daughter could get back to college! He was WONDERFUL! Thank you Mike!!!!

It was a fine experience dealing with the Goldstein GMC service dept. I had been unable to coordinate transportation with family of friends so I was prepared to hang out at the dealership for the duration of the service. Adrian, my service writer, stepped in and arranged for their shuttle driver to come back and take me home and a pick up for my return was taken car of as well. Very nice touch I must say. Final price came in well within the "upset" price I was given when initially checking in with the service dept, and ya can't beat that.

Great service and friendly knowledgeable people

Jason was fabulous! I have a service plan with my vehicle but was unsure of the coverages. He took the time to go through it and explain it to me and my service ended up being completely covered. Not only that, but he was able to schedule my appointment for just a few days after I called. I am very appreciative of Jason and the service team.

I felt very confident that the work would be done correctly.

Excellent service

The service I have received is great but I would like further assistance with the issue. In the 6 months or so I have had two Pioter filter blowouts on my 2019 Chevy 3500 with the diesel engine. Each time the filter was the cause with nothing else seen. I have seen issues reported online on the AC Delco PF2232 issues. There have not been any indications that the filter is failing, it jut completely let’s go and looses all the oil. I have no confidence that this will not happen every time I drive it. Could research be done on the filter problem. I was told that this filter has to be used on all warranty work but just putting the same filter in does not make sense to me. Thanks

Adrien in service was excellent: Polite, answered all my questions and is a wonderful asset to your business!

Fast, efficient, and very helpful staff.

accommodating, welcoming, warm reception and follow though

Brandon and Dan made finding my perfect car easy and incredibly quick. They were fair and honest and the process couldn't have been more easy

Always a great experience with Goldstein GMC. Last 3 cars have been purchased there and have no plans of going elsewhere!

Excellent.

You all are the best , Scott in the service department the best ?? ??

My service technician was very helpful and knowledgeable in explaining the condition of concern with my car last week.

Great service Always on top of things Excellent

The service department is always friendly and helpful. The dealership is very clean, and the people are always very accommodating to my needs and questions.

good service

Professional, thorough, personable and efficient. Outstanding!!

It was my last trip to use my last oil change as my maintenance plan ends to your dealership as I am very unhappy about being ignored I concerns / complaints however my calls / concerns apparently were not important therefore I will be trading my vehicle for another one at a dealership that I will be happy with and taken of it's pretty sad that you purchase a $40,000.00 vehicle and quite apparently once your off the lot your on your own

They were helpful got me a car to drive, said the fixed my issues check engine light and a metal to metal rattle that they heard. Said it was a simple harness issue that came loose. Drove it home and the issue was not fixed the minute I pulled into my driveway to park I can hear the rattling again.

Always professional!

Absolutely great and fast

I had a great experience. First time there and everyone was pleasant. Scott explained everything that they would be doing and the vehicle was done in a timely manner.

I was in and out in less than an hour. It was great!

Jason was prompt and thorough. Happy with my service

Always excellent service. No reason to go anywhere else

No issues in and out in timely fashion

Fast, friendly, and quality service.

I set an appointment for an oil change. Jeff greeted me when I pulled in and the process of dropping the vehicle off was very easy. Everything went quickly and even talked about Florida when he saw my Florida plates. Service was completed in a timely manner and I received a phone call when they were done. Paid the cashier and came out to a washed truck. I’ll definitely be back and recommend Goldstein GMC\Buick to friends and family.

The mechanics identified the problem associated with the trouble lights and fixed the issue the same day. Scott, the advisor, was very accommodating and helpful with explaining the problem and the fact that the dealership had the part needed to fix the car. I was promptly called when it was ready and Scott answered my questions about the vehicle repair to my satisfaction.

Excellent service with explanation of options and costs. Quality service and description of billing statement.

Prompt service and thorough check up.

Took my car in as scheduled and completed when they said it would be done.

Had an oil change and tire rotation. Done in reasonable timeline. Service people very friendly. Has become a bit expensive these days.

Although the issue with my car has been complicated, I can only say that clarity is a must when realizing what needs to take place. Adrian was awesome as was Jeff Stone. I will continue to utilize Goldstein GMC as there attention to detail is impeccable. Thank you guys.

Love the service give my service advisor a 10 for going all out for me Adrian is a big asset to the company

Professional service

Timely scheduling, all required service performed, finished on time

Jason always takes care to treat me like a gentlemen and keeps you informed of what’s going on.

Scott wa very kind and explained alot . I cannot be more pleased

Jason and his team were great in replacing the telepathic module in my truck. Would highly recommend Goldstein for service.

Everything was great

Always thorough and professional!

Absolutely best experience buying a new car thanks Robert for making it easy

Very easy to work with did everything they said they would do Nichole’s was awesome to work with even called me the following day to see if we had any questions.

Jason checked to advise me of what service was needed and checked after completion to be sure all was completed. Jason also made sure I had all the rebate information needed.

very good service

the over charge and do not tell you about additional charges like labor for installing wiper blades

I have always had great experience at the dealership. Scott from service has always been helpful in any way he can and goes above and beyond to meet my needs when it comes to my car when needing service. I have no negative comments.

Very helpful

I called in a panic about my 2024 on the verge of overheating. I was able to get in for service thankfully and Jason was able to get a tech to diagnose and fix the car same day.

Everyone polite and friendly. Comfortable waiting area. Unusual, no coffee on this morning.

Very good

Great people great service!

Friendly and knowledgeable service advisor. Kept us informed about what was being done to the car.

Very good experience

Fluids were not filled, tire pressure was not checked, truck was not washed.

Always a great experience. Everyone is professional, courteous and takes the time to listen to customers.

Everyone was friendly and knowledgeable about the issues I was having with my vehicle. Nobody tried to push any extra repairs my car didn’t need.

Service was great! Everything went smooth!

I’m from out of town and I have had work done at Goldstein several times. The work is always done well. I am treated in a friendly and professional manner. I feel confident about choosing Goldstein.

Visit was fast and efficient.

Was able to get a new car remote the same day I called. Very helpful and efficient.

Staff is always courteous and facility is clean and welcoming while you wait (and the wait is always reasonable). Thank you!

Had a notice on my dash that my tire monitoring system needed service, Called on Sat and was able to get an appt on Wed the following week. Mike my service advisor plugged the monitoring device into my vehicle and got the answer to my issue. Was fixed in about 2 hrs. Mike explained what would be done and how long it would take. he was right. I should be in good shape for a while.

Very good

They were very efficient and replaced my passenger side rear-view mirror perfectly.

Had an appointment for inspection, apparently inspection machine was down- and I was not informed, so I showed up and could not get Inspection, - otherwise everything else was fine

I had been in the dealership prior to this visit-as I got new tires and needed the pressure monitors reset. At that time I was told the back left needed a new battery. I was due for an oil change so figured I’d make an appointment and do it all at once, along with headlight replacements ( I had bought the bulbs but needed them put in). The associate told me all pressure sensors were now bad and needed replacing and the labor charge to change the headlights would be $130-double what I actually paid for the bulbs. He also advised a price for new breaks and rotors but realized he forgot the labor charge and came back with a different price. Needless to say, I paid for my oil change and will go back to the Honda dealer I was using for service previously-the prices are much more reasonable and the personnel is usually top notch-I came here bc they simply can’t reprogram my tire sensors. Lesson learned

Scott Selby has always taken great care of me. He answers questions, suggests needed items, and I respect his suggestions because he tells me why that part replacement is absolutely necessary. If a problem occurs, he is always ready to assist, and makes servicing my car a good experience. He's one of the best!

I knew what I wanted, the salesman and finance manager knew what I wanted, they made it happen.

Jason is great - answered all my questions succinctly

My experience was great , I had a puncture tire. I take my Acadia to Goldstein, customer service was great in getting my car taken care of

Thank you for your great service. Well appreciated.

Excellent.

Very happy with our salesman (Robert Hanks). He did a great job. Love the car so far (although I had to take it in the first day I had it for 3 days due to check engine light on - corrected and nothing major).

Robert Hanks the salesman was great

Vehicle serviced for oil change tire rotation and was completed by expected time 🙂

Overall very happy with experience

Great service and excellent communication

Good setvice

Professional , to the point , well kept dealership

It was very good, I’ve been at this dealership 11 years and the service has always been excellent!

This is my 4th auto purchase with Goldstein. I have been very happy with all my cars.

Just in for my inspection and as always polite and courteous.

Excellent service

Representative explained what was happening

I had the best experience at this dealership!!. Nick was amazing, sweet and kind. He got me into my new Denali with ease and quickness. He made everything run smoothly. He explained everything abut the car and showed me how everything worked. Nick paired my phone too. Goldstein is very lucky to have him as their salesman. Thank you Nick !!

All my service requests were handled in a timely manner. The staff took care to keep my Buick clean and return it in good condition.

It was expensive and no carwash

Great service

Amazing Service!

every time I go to Goldstein Buick, they do the best ever they always make sure they explain everything to you. What's going on what you have to do I absolutely love it. I've been coming there since 2008 and I'm gonna keep coming there.

the service was prompt, the staff was courteous and the waiting area was very clean.

Great

Great job on the service awaiting for a part

Very helpful and a overall great experience

Andre is an excellent service advisor! Great to talk to. Got everything done without issue.

I have a handicap sticker in my car and there were two empty spaces they could have parked my car there instead they parked it all the way in the back it's hard for me to walk there Please be aware of that for other people also

Went as planned, as promised. I keep coming back for a reason. All good.

Great communication about the work and options for repairs.

Took great care of the issue with my vehicle

I made my appt on line which was very easy. Upon arriving at the dealership I was greeted at my car and directed to go on in and see Scott. Have worked with Scott before. Very professional, nice and never tries to upsell services I may not need, He also kept me updated on the progress of the work being done on my vehicle.Going to Goldstein GMC keeps my car running smooth.

Scott was super helpful in getting my vehicle taken care of quickly. He is always efficient and makes sure all our needs are taken care of.

Most efficient. Pleased

Goldstein staff are always professional.

It was great experience.

Dropped my vehicle off the day before a scheduled service. It was done that same day. Was an unexpected, but good surprise.

I was involved in a two car high speed collision on January 29, 2026. I called Friday the 30th and spoke with Dan. I told him the situation and what I was looking to do a far as a replacement. Dan had the new truck ready for delivery on Saturday the 31st. Jp was also great. Seamless transaction.

Walk in service, everything was handled fast!

I was at Goldstein Buick GMC for my routine oil change and tire rotation and was not pleased. Prior to vehicle drop off I removed a valve stem cap from one of my tires. When I was notified my vehicle was ready go pickup I was assured the oil change and tire rotation had been completed. Upon arrival to the vehicle the tire I had removed the valve stem cap from was still in the same place indicating the tires had not been rotated even though I was charged for the service and assured it had been done. I was offered a refund for the tire rotation that did not get done and that was all. I left the dealership very dissatisfied. I would like my next oil change to be free of charge for this happening to me. Please email me or contact me at 315 842 0917 so we can resolve this situation. Thank You

Awesome service! Great helpful attitudes. Jason is outstanding as well as Scott, Tom and the others that greet you. They go above and beyond to be sure your needs are met. Very nice teamwork at this place. In addition, really clean. Billing desk and sales reps all go above and beyond to be sure you are comfortable. Nice waiting area for children, snacks, clean bathrooms. Work is done properly and in a timely manner.

Jason was extreemly helpful as he always is. He makes sure everything is done fully an properly before advising me that my car is ready.

The team there always do their best by me. This visit was no exception.

Great service

We always have great service at Goldstein Buick. Scott Selby always provides convenient appointments for us and ensures that our questions and concerns are answered.

Service advisor told me Front Diff, Rear Diff and Transfer Case fluids needed changed as part of 30K miles service. Truck has just under @28K miles. The service interval for these items is actually 50K miles so this was very misleading. Also, to be charged $600 for these three items is nothing short of robbery. Remove drain bolt, drain fluid. Replace drain bolt, Remove Fill bolt, Fill fluid, replace fill bolt. Times 3 this is MAYBE 30 minutes work with the truck already on the lift for the oil change. Shame on me for being in a rush and authorizing this work without questioning. You people should be ashamed of yourselves.

Prompt & Thorough

My advisor Jason was professional and very helpful.

Jason is the best in the business and the technician repairman who worked on my car is the best too. Great experience guys. Keep doing what you do the best!

My service was quick and I was in and out very efficiently

My wiper fluid was not spraying. I was seen same day and the issue fixed

Very pleased with everything they did

Scott and his team were very professional

I came in for an NYS inspection. I was waiting for a very short time and got a message from the mechanic and a video of the inspection. Everything was okay and I was out in no time at all! NICE JOB everyone!

Scott Selby always takes care of me when I am in for service. He gives me the no nonsense view of my trucks performance and doesn't pressure me into a sale. I was in and out in time to make it back to my meetings.

Sales staff was professional

Jason was my service technician and he was great at communicating with me about my car.

Honest, professional and efficient.

Very quick service.

Courteous polite. Fit me in on a Saturday to fix my back up camera. Hour and a half later I am all done and on my way. Ps so happy you started doing express lube too!

There service surpassed our high expectations that had previous set back in 2018. Goldstein is the best place to buy a gmc in the capital region hands down

Very good

Very easy to make an appointment. Gets me right in and out on a timely basis. Great Customer service

It was great except not being able to get my car washed.

Great service and communication.

Everything went very well

Staff are polite

Everyone is always so nice when we go to Goldstein's. We never have a complaint.

Always willing to provide the best service. I recommend them to everyone. This is my fourth purchase .

I had a concern about my car and I called service and they got me in the very next day. They corrected the problem immediately. I have been a very satisfied Goldstein customer for many years.

My experience was easy relaxed with no pressure Salesmen answered all questions and took his time to listen Very professional

Took as much time as estimated, friendly service, good experience. A little disappointed the vehicle didn't get a bath like usual, but I suspect it's because of the cold weather. I had my vehile freeze shut before and it's no fun.

Prompt service and excellent feedback on service progress and cost.

The experience was great! By far the best experience I had in buying a vehicle. I have bought numerous vehicles from other dealerships and this was the best experience. From receiving information about the vehicle through phone calls and email right through the in person dealings at the dealership. A+ all the way! Want to thank Nick Coli and Mike Flower for a great experience! They made the process smooth and their professionalism was great! Would highly recommend Goldstein GMC and their staff to anyone looking for their next vehicle.

They are always polite and efficient

I appreciate the time Scott Selby spends explaining the recommended work. I strive to take the best care of my Sierra that I can and he is always on top of what it needs, including recalls. I’ve been dealing with Scott since I bought my 2015 Sierra. I have continued to do business with Goldstein primarily due to working with Scott on service needs and recommendations of the three trucks I’ve purchased over the last 10 years.

Totally satisfied with the service!

had an emergency and i was taken care of quickly and kindly!

Had to make another appointment for a wire kit to be installed.

I was in from out of town for hockey games and my tires kept losing air. Not only was the dealership able to fit me in on a Saturday but they took me early when my air pressure was getting worse. Thanks!!

Service was Expertly completed on a timely basis, I am Very Pleased.

Good service

Everything was great and the people were very nice. All was done in a to Rly dadhion

I had a 2016 Buick Encore Leather that I purchased from another dealership in 2020. It had 49000 miles on it at the time. Looked very clean and ran great.Brought it back to where I bought it originally for a while, but being a Nissan dealership they many times I had to wait for the filter to be delivered on the day of the appt even though I told them what I had at the time I made the appt. I then thought I would try Mangino Buick. Went there a few times, but wait days were limited and it's further than I wanted to go, At one of the visits they noticed one of my rear springs was broken and said when replacing one the other should be done at the same time. A $1000.oo cost. After that I decided to try Goldstein as my friend has had a good experience with Goldstien Subaru. First few times were great, then after an oil change I noticed oil on my driveway, Brought it in and was told that the head gasket was leaking, After 3 visits and the initial repair cost that got fixed, Then I drought it in for an oil change, inspection and tire rotation, Not long after my check tire monitor system message came on, Brought the car in and was told the battery on one of the monitors was dead and the other 3 are almost there too. $700, later here I am with another oil leak. Brought it back this past week and was told that there are a few oil leaks with the engine, with a $4500, estimate to fix, Plus you would have it for a week and I would have to get a rental. That did me in, the car has 59000 miles, I took very good care of it and still owed 5700.00 on it. I decided that day to get rid of it. I was not planning on buying another car for a while so either fixing the Buick or getting something new it still set me back, Goldstien GMC was ok to deal with and my service techs felt bad having to give me the news, I know the car is 10 yrs old, and things happen, but that was too much, with the new vehicle at least I have a warranty and hopefully piece of mind

Work was completed in a timely manner and waiting area was comfortable. Service advisor followed up as well as technician. Great customer service!

Every thing went smooth

I went for an inspection and an oil change. Everything went well until the service advisor told me the scraped some of the tint on the windshield off. ( I do have an exemption for the tint on the windows ) I was upset about it it cost me $400 to get that done. To make it worse the tech that did this didn’t just put the sticker on the window and now it looks like the sticker is half ripped off they should have came to me as soon as it happened but they didn’t they just put the sticker on it and gave me the car. Now not only do I need to fix the tint on the windshield because it looks awful I have to take the sticker off the windshield and because it’s on both tint and glass hope I can use it and not have to get it inspected again. With all that being said, I had to pay full price didn’t offer 10% off didn’t apologize didn’t ask how can we make this right nothing here’s your key have a nice day. As a matter of fact he said the tint shouldn’t have been there in the first place, and another tech immediately said we can’t inspect that car as soon as I pulled into the garage. I really like Goldstein but I don’t want to have another experience like I had this time, I’m unsure if I will go back. Thank you for taking the time to read this all if you have any questions you can contact me at 5189148929 thank you

The tire pressure sensor on my Lacrosse showed that I needed air in my tire, yet when I checked it at a gas station, it was right where it belonged. I stopped by Goldstein GMC Buick and Scot Selby took the info and had the technician replace the sensor, and then found that the lug nuts were worn, and not wanting to lose a tire while I am driving, he recommended replacing them. I had no appointment, and Scot made it possible to repair my car. Scot is one of Goldstein Buick's true assets who makes sure customers are well taken care of. This is not the first time I dealt with Scot. He builds relationships with customers and Goldstein GMC Buick is truly lucky to have someone like him representing this dealership. Kudos to Scot for yet another job well done!

I have lost all faith in this dealership. Quoted me a $6000 repair for something that was not broken. Jiat their sloppy work during a service appointment. Gave me excuses was not under warranty. And refused to their their evidence (photos) of the issue. If you buy from them get the service done elsewhere.

Quick reliable service, Service tech great greeting, Free ride home through shuttle service. I did respond back to a text regarding the value of my truck for a possible trade, have not heard back.

Great experience

Great service- easy and flexible scheduling and good communication

The service team is great. I have been a customer for several trucks so I have been dealing with them for years. Also, it is nice to be recognized and greeted by name when having service done.

I had a problem with my GMC Acadia they were able to figure out the problem and solve it they gave me all kinds of information I recorded it and worked on that problem also I appreciate what they're able to do for my older car you've always taken care of me with my Buick Enclave so I figured this was a good place to bring the older one the service with excellent my service provider took good care of me I believe the name was Adrian I remember that name when I bring in the enclave

Quick and less than i planned on spending

This was the 2nd service appointment I made for my 2025 GMC Sierra 1500 SLT as it was approaching the 10k mileage mark. I was also getting ready for a long distance trip and wanted to ensure everything was ok for a long distance trip. The appointment was for lube, oil filter and tire rotation. I’ve booked the appointment through the Goldstein Buick GMC app and requested the same service writer I had used on my previous visit. I was greeted upon my arrival & my vehicle was promptly checked in. Adrian went over my scheduled maintenance items as well as options for additional services. He was pleasant and professional. The customer lounge was clean, well organized and coffee was available. When my vehicle work was done, Adrian went over the paperwork ensuring I understood everything that had been done as well as outlining what services were available at my next scheduled maintenance. The vehicle was washed and ready to go in a very reasonable time! Great job by all the employees from check in to check out!

Fairly good - however Adrian tried to have me get a diagnostic check for $ 199,00 for a signal saying SD card fault. Why would I do that when the the truck is already telling you SD card fault. SD card replacement cost was quoted at $600.00 Crazy insane cost to replace SD card - chose NOT to replace card.

very good service

The service team at Goldstein is outstanding. They explain maintenance and repairs in detail and always go the extra mile to make sure my vehicles are running smoothly.

Goldsteins went out of their way to accommodate. Adrian rescheduled our NYS inspection because of bad weather. Communication was constant and good.

Jason was friendly, knowledgeable, and helpful. He kept me informed and did everything he could to simplify the situation.

Help me get the lowest price possible

My experience is always great whenever my car needs repairs. The staff is always friendly helpful and professional.

Thanks

Scott was friendly and explained everything clearly.

Everything went very smoothly

Excellent

My service person, Adrian, did a great job of listening to my concerns and fulfilled all my requests ragarding my service needs on my car. He did so in a friendly helpful manner. Good job!

All great start to finish…

They keep good records on what services your car may be due for

Are always friendly, and always done in the timeframe they tell me.

great job

Arrived early and was greeted with a smile. Explained all my problems and he listened and said no problem.

Jason is always great. The service was good.

Jason was phenomenal and communicative

Good

I was greeted professionally and kept updated with the service regarding my car.

GREAT!

Mostly all good experiences. My mother can’t get around well, and Jason took her around and showed her things. I appreciate the kindness.