Our Reviews

Always excellent service at Goldstein. I'm so glad I found this dealer. Everyone is courteous and knowledgeable. They're always on time and never pushy. The staff actually smiles, which seems unheard of nowadays. Been using Goldstein for 2 1/2 years, so I've had plenty of interactions. This just seems to be the way they do business. They provide good sales and service with nice staff and, in turn, have earned a loyal customer. It works, go figure..

Car was worked on in a timely manner.

My experience at your dealership has been great every time I go there. Keep up the great work!

We came in for a NYS inspection and they got us in and out without a problem.

prompt, courteous and professional service, friendly staff

Scott, the Service Manager, took care of me and did a terrific job. He explained everything, walked me through what the diagnostics and technician found. He let me know what I might anticipate needing to have done on my next service visit. Scott is excellent.

Well, a deer hit my GMC Sierra 1500 truck on January 8, two miles from my home in rural Delanson. It was about 7PM and dark. The deer waked out of a thicket and into my passenger side front wheel area, front bumper and head light. I had the vehicle towed (AAA) to where I purchased it (Goldsteins BUICK GMC) in Colonie the next day January 9th. It remains there 7 weeks later. My truck is disassembled, my insurance (State Farm) paid the claim but still no vehicle. According to Goldsteins GMC, parts are backordered and had to obtain. Further they are expensive! I needed a passenger side quarter pannel (over the front tire), I needed a front bumper, grill and headlight. I needed a steel support piece welded to support holding my radiator. My vehicle is less than two years old with less than 30,000 miles. These parts I am told cost $18,800 and have dribbled in since the final insurance claim was paid on Jan 28. Tomorrow is Feb 28. So it took 3 weeks to agree to an estimate for repair, get the damaged parts removed and have my insurance pay the claim....my insurance paid for a rental vehicle for those 3 weeks ending January 31. I was left without a rental after that. GMC Customer service agreed two weeks later (Mid Feb) to reimburse me $44 per day for a rental from third party Enterprise. I have that vehicle now. I am glad they provided me with a reimbursement for this rental. So 7 weeks since my truck was hit by a deer, all I can say is I am amazed by the cost of replacement parts and the delay to obtain them.

Its my wife that brought her car in for an oil change, with her 2022 GMC Terrain,,, Total came to 150 dollars and it states on the receipt about a fuel additive she was charged for ... Whats that about ? , A fuel additive when you came in for a oil change, arent oil changes around 80 bucks or so,, well she paid 150.00 for that visit,,

i was greeted immediately and signed in and told that the issue with my SUV would be addressed and taken care .

Dave was great. I really appreciated his approach and his handling of our experience.

Everything when well

Mike in Service was my lifeline when I had a flat last week. He talked me through what information he needed, he had a replacement tire if needed and when I arrived having On star roadside service put on a donut so I could drive to Goldstein, it made a stressful situation easy to bear❤️❤️❤️

everything went smoothly

I had an unexpected electrical problem occur with my GMC Acadia and the Goldstein service department quickly diagnosed and corrected the issue causing minimal downtime. Everyone was courteous and professional in all aspects of my experience. They kept me fully informed throughout the process and completed necessary repairs in the most efficient and economical way possible. I highly recommend the Goldstein Buick GMC Service Team!

I went in ahead of my lease termination and was able to find exactly what I wanted on site.

Sales team was great, very friendly, got the truck I wanted

Mike did a great job.

Timely and courteous

No pressure the sales man was great deal with

Quick and easy!

Brought my vehicle in for a follow-up regarding an oil leak somewhere around the engine. Mike my service rep was very good as they always are when I go there. I was thinking the worst and the job ended up costing a fraction of what I thought. I feel the vehicle is in good hands when I bring it in.

Even though the day seemed to start off hectic (Your (SERV ADV) employees were excellent in handling the situation), All things turned out good and my car is driving like a brand-new SUV... Your employees should be commended for their knowledge kindness patience and mechanical service, Goldstein gets 10 stars by me. God Bless You ALL! Scott & Jason, your outstanding Thank you ever so much. Continued blessings Always !

Sales staff was excellent. No one tried to oversell me anything I wasn’t interested in buying. I explained what I wanted and they delivered. Painless experience.

Courteous and nice to sit, relax and wait!

Called service and was able to get in right away

Everyone was very professional and the work was performed in a very timely manner.

Honestly, this was the best dealership I have ever been too.

Always good service.

My experience at Goldstein Collision Center was overall positive. Everyone I encountered was nice and I liked having the ability to text with my service person. Unfortunately parts were hard to obtain and it took months which was disappointing.

I have purchased a total of four vehicles from Goldstein since 2015. I have never been disappointed in the quality of the Buick’s that I have purchased or the way I have been treated going there for service has been excellent professional staff sales and service always putting the customers first

As usual my service rep Scott took great care of my service needs in a timely manner.

Justin took care of a check engine light/warranty issue for us.

Took me in immediately on a Saturday afternoon and found a way to secure a technician to complete the job.

No appointment, and my car was serviced immediately, and done thoroughly within a very reasonable time period. Took about an hour. Everyone at Goldstein from Alan Goldstein on down, earn their business every day by being customer driven. Kudos!

Everyone I dealt with in the service department was professional and respectful. Maintenance was performed as described and my vehicle returned to me cleaner than when I left it. Best service department I have ever worked with!

Scott checked us in timely and had us done within the hour

great service

Friendly & quick service

Dealership was great with the repair. Appreciate a loaner being provided but we were in desperate need of a pickup since that’s what we left there for 3 months while waiting for the part.

Great experience with everyone we worked with at the dealership. From the friendly greeting when you walk in to working with Nick on finding the right vehicle and finishing with Noah in finance, I felt comfortable and like I wasn't being hard sold on anything.

They were very accommodating to our needs and concerns and worked to give us a very good deal. Our salesman, Michael Labuff, was excellent. Noah Rummo-Faulkner, the business manager, was also excellent to deal with.

The Service Team kept me informed about the status of the service on my car.

My car was serviced correctly. My issue is with the people you encounter upon entering the service area. When I came back to pick up my car the gentleman that took care of me was not in the office. I watched the 1st guy next to the door when you come in totally ignore me when I entered. Finally another one of your employees was actually courteous enough to ask me if he could help me. The rest were pretty rude and useless.

the guys are great always kind and informative

All staff were courteous to both customers and other staff members. I have been to other facilities were you could see (and sometimes hear) the tension between staff members. Very refreshing to not see the internal squabbling.

I arrived with out an appointment and was well taken care of for my dead battery issue on my 24 Sierra.

Great service

Antonio, was great. Answered all my questions. And was very patient with me, I had a lot of questions and he even set up the Gm app on my phone. I will definitely use him again! Ron

Staff are courteous

Mike Flower was fantastic to work with. He walked me through the entire process with such ease. I would recommend him to anyone. He is knowledgeable, thorough and professional!

The service was thorough and timely.

Exc

It was good

I got in at appointment time and out as expected. My experience while there was very pleasant as I waited for my vehicle to be serviced. I would recommend Goldstein GMC to my friends and family.

salesman was great. purchase was very smooth an stress free

Such a quick and easy process! Mike was great!

Very quick and polite

Scott in service is excellent explaining what the issues are with my truck ! Ray is the best mechanic I have ever known. He is so knowledgeable and courteous. He has worked on all my cars. No matter what make he can fix it!! Jeff always welcomes you and always on his game!!! Just love the service that these guys provide for the last 18 years.

On time professional service

Mike was great at getting us in and taking care of all of our issues (oil change, rotation and recalls). Best part was how quickly we were done!

Service Tech Mike was very helpful. The entire process went smoothly from start to finish.

It is always a pleasure to do business with you. Everyone is helpful and kind and they do everything in a timely fashion.

Very efficient process to check in for appointment. The lobby area was super comfortable - was able to work while car was being serviced. Service team was very knowledgeable and loved the ability to communicate directly with service advisor throughout appointment time.

I have to admit, This is my own fault for not asking for a quoat. I gave permission to change wiper blades, total cost $60.00 parts and $15.00 labor, with tax total $81.00. I asked service advisor for a discount or coupon, I got $5.00 off for using m GM card. Now here is the kicker. I got home and went to mail box and received post card reminder for service with offer of $2.00 off pair of blades with free install expires 6/6/2025. It seems funny that I was not given that deal.

Prompt service by advisors and checkout.

Brought my car in for the first maintenance and was very pleased with the service

Just an oil change

Dave the salesman was very good he explained all the options on the car so I was able to use them

Ok

Mike kept me informed and was great to work with

Great Service Department

Can not be better, they did excellent job

Mike LaBuff was excellent really took the time to listen to me and explain the car to me. I've bought many cars in my life this was by far the most pleasant and easiest time I've had. Will recommend to all my family and friends!!

I arrived early and was out of the shop 30 minutes after my scheduled appointment

I was fitted into their busy schedule and they managed to take care of my problem the same day, happy about that.

Very Friendly staff, everyone seems attentive to their specific job and timely when waiting..

In typical fashion Scott my service advisor was waiting and prepared for my 1:30 appointment. A recall was at the top of the list followed by a prepaid service for oil/filter change, top off fluids ….. ect. Everything was done in the promised timeframe. Scott came and found me in the waiting area, gave me a brief, handed me my keys and told me where to find my truck. It doesn’t get any better.

Scott, the Service technicians and the front desk representatives do a fantastic job . Scheduling and making necessary repairs to my GMC Sierra based on my needs and completing the job in a timely fashion. They are very accommodating, providing shuttle service or a courtesy vehicle when needed. Everyone is respectful, professional and courteous. The team also keeps me apprised of upcoming service and routine maintenance requirements. Lastly, I can never say enough about the cleanliness of the facility. Thank You JVD

Car Salesman, Jason Baker was absolute pleasure to work with. He’s humble, patient and authentic.

Great service

Everyone did a great job

Was very happy with the service I received. Everyone was very professional and kind

Jason Baker was very attentive to all of our questions.

Courteous, quick and helpful service, left a happy customer.

Very accommodating to my busy schedule. Quickest and most convenient purchase of my life.

I paid for a tire rotation and it was never done

Service clerk asked how the vehicle was doing, and answered all my questions.

Exceptional !

I absolutely love this dealer- Its fortunate I also love GMCs, because I dont plan on shopping for cars anywhere else. If you value good service, this is the dealer for you.

Great service

Service and recall done promptly

Very knowledgeable and friendly. Low pressure and very helpful! One of the reasons I wanted to work with the dealership again.

Good easy drop off and pick up

Always helpful & patient in explaining issues.

Service and representative were great. Nonetheless, I am very disappointed that my screen and control failed and has to be replaced at significant expense. The truck has only 45,000 miles. So much for professional grade.

Incredible experience I will never be purchasing a car from anywhere else

I ve been going to Goldsteins for years and the service is extremely well. I can’t say enough.

Dave Trombley diagnosed the problem with my car very quickly and repaired it in a timely manner which was much appreciated.

Our salesman Dave was incredible to deal with as well as all other staff involved. Will definitely be back for our next vehicle needs! Very impressed.

The sales rep went out of his way to find the truck I wanted, the finance person was not pushy as I have encountered before - he offered and explained well, but left the decision to me, as it should be

Friendly service managers. Explain well and service was quick

Great service department.

good customer service

Great communication!

New vehicle, needed inspection since purchased out of state, also needed accessories purchased installed, everything went smooth and quicker then expected, thanks to Jason in service

They were very professional

good job

It was great, they worked with us to find us the right fit for our car needs. We feel we will be lifelong customers.

Everyone and everything was great as usual. You can’t beat the customer service at Goldstein GMC!

Quick service everything taken care of as requested.

Waited 2 weeks for the appointment. Waited an hour just to be told you don't install the part I ordered and paid for installation.

Everyone is awesome! great customer service! amazing place!

Very friendly and easy to work with

The service woman was very kind and helpful. I think her name was Jeanine.

It took over an hour for a 175$ oil change.

The mechanic appears to have done an outstanding job. Service writer Scott is such a great and understanding guy.. And Johnny who took me home was a pleasure to chat with. Kudo’s to all the staff I have dealt with for many years.

I screwed up. I booked my appointment online and all I noticed was that the appointment was for Wednesday and thought this is Wednesday, so it must be for today. Actually, it was for next week. I showed up and the service people took care of me without a problem.

It's peace of mind knowing that my vehicle is in the hands of professionals that take pride in their work and the repairs and maintenance will be done right with no complications.

Great communication

Great customer service. Very helpful, pleasant, knowledgeable. Best experience with buying from Goldstein. This is by far a top notch dealership. I will only buy from them moving forward.

Scott Selby is an excellent service advisor, and I trust him explicitly.

Good service as always

I am very happy with Goldsteins GMC but I would like them to go by the service manual and not push items earlier than needed

Everyone at the dealership is very courteous and helpful. I never bring my car anywhere else. Very professional.

Pleasant, informative and helpful

Very professional and taking into account my time

Very good experience. Professional and well managed.

Ready when promised- video with details sent

From the moment I arrived I was treated with respect and true professionalism. I was listened to and everything was done to make sure my needs and concerns were met. A fantastic experience working with the Goldstein team.

Always get me in and out in a timely manner

They did a great job!

Scot was overly helpful with me and my issue once I was able to show him the problem

Excellent service today, staff very professional

very responsive to my needs, took care of the issues I had and service was awsome.

All good

I was helped with my coupons so that I received a great deal on this trip

Service advisor Jason was very helpful.

The amount of time to complete my service - 2hrs+ - was far too long. The job was to program a new fob for my vehicle. The fob I brought was not correct so we had to change course and purchase another from the dealership. But none, the less, more than 2 hours is a lot. Love your staff and Adrian was great and I will continue to patronize Goldsteins, but on this one occasasion you missed the mark

Was able to get tire repaired same day as I called. Very helpful to me Thanks

First class service on oil change and tire rotation. On time appointment.

Everybody in the service department was very nice & courteous. My issue was resolved quickly and I was kept informed during the entire process.

Told representatives about issues with dummy lights coming on repeatedly throughout my day to day drive. Unable to diagnose because “light was not on” when brought in. I have a problem with that because this vehicle has less than 6,500 miles and these lights are coming on frequently everyday. I was told by a representative that they could see the notification of alerts when they plugged in but they did not troubleshoot. That is Unacceptable.

Great

Jason was professional, listened,understood my concerns, time constraints and was very accommodating. He deserves a raise, employees like this are hard to come by.

They were polite,efficient and safe.

Everybody did their jobs like they were suppose to

They changed the oil and rotated the tires and took care of a faulty module. I appreciate the car wash! Nice job!

Excellent and accommodating service Heim Mike and Noah

All staff were professional, pleasant and caring

We can’t say enough good about our recent experience purchasing our new 2025 GMC sierra Denali 2500HD!!! Mike Flower and Dan ? Were EXCELLENT to work with, we rate them as 10+ .

Everyone was professional, kind and helpful. They did not rush through our conversations but took the time to listen and respond to my questions.

Completed oil change quickly. Clean comfortable waiting area.

In and out for an oil change in 60 mins. Perfect!

I went in for my 5K mile routine service and had a great visit.

I have always received excellent service. Everyone is so helpful and respectful. It has been my pleasure to deal with the staff there. I highly recommend this dealership.

Everyone at the dealership were helpful. Always kept me informed about the progress

Always so nice and I know that they care.

All went we

My alert lite came on and I drove it in first thing in the morning. A couple of hours later they had replaced a part and I was on my way. And they took care to make sure I was covered under my extended warranty. Thanks to Jason and the group.

Just had an inspection and front tire balance done.

As always, personal attention was extended to me. Very professional and knowledgeable staff available to answer questions whether it concerned the service or new vehicle information.

Appointment was made with no problem. Met Mike at the dealership, went over what was needed. Service was performed in a timely manner. What I expect and always get at Goldstein.

Jason and Jeanine went above and beyond, fantastic service all around!

Your quote was almost double the cost of what I paid at another dealer.

I had a great experience at Goldstein I needed a oil change and they fit me in and got it done awsome staff at Goldstein Buick & gmc

Pieces of crackers or cookies left on front seats.

8:00am appointment, received tru view video of truck at 10:13, it was time stamped 8:52. Inspection was completed by 9:20. Seems like the service advisor forgot I was waiting for my vehicle and at 10:18 I texted the number asking how much longer I had to wait, then he came out with my keys. I did not have the courtesy alignment check, etc stapled to my paperwork either like I normally do.

I'm very happy with the service I received for my Buick Envision from Jason the Service Advisor and the Service Department.

I had a great experience getting my car serviced at this dealership! From start to finish, the team was professional, attentive, and truly took care of me. It’s refreshing to find a place where you feel valued as a customer. I’ll definitely be coming back for future services—highly recommend!

Friendly staff Mike Fowler was extremely polite and knowledgeable about your vehicles

Great

It was efficient & transparent. I love the waiting area.

Staff was very nice and respectful

Service met expectations and was done in a timely manner.

Everyone was great

I came in with a tire with a slow leak. The tire was repaired fine. But seems like when purchasing a vehicle From Goldstien GMC a tire warranty of some kind would be included. Maybe a road hazzard warranty and tire warranty . The tire only has about 11000 on it. The vehicle is leased from Goldstien from February 2024. Instead the charge was $50,,,,which I know is very reasinable for such a repair, but I would think there would be know chard under some warranty for such a large purchase at the same dealer.

Everything went smoothly. The staff was friendly and professional. I am happy with my purchase and would recommend Goldstein's to others.

Was quick and efficient

Always the best, and clean facilities in waiting area and bathrooms.

Service was great as always: however i responded TRADE to the text two separate times; it said we’re closed, someone will call you tomorrow; nothing; so i went in Saturday to test drive a truck; nobody was around for half hour; so I left

Great service

Very professional and thorough

I scheduled a NYS inspection and a maintenance concern for my Canyon truck. Both items were completed promptly with no problem.

Always professional, efficient and friendly.

It was fast. They addressed the problems that were wrong very pleasant.

Quality service, fast and friendly.

i went in on a Saturday for a scheduled oil change and realized I needed service done for 30,000 miles. They were able to accommodate me and I had everything done in a very timely manner.

Everything was excellent. Matt, Jason & Noah were so helpful and great to worth with!

Came in for service due to an Aribag indicator. The service staff addressed my concerns in a professional manner and provided a reasonable solution to the issue since it was not covered under warranty. Goldstein GMC has always provided exceptional service, and this visit was no different.

Quick and efficient

Jason & Jeannine were terrific, I came in for a NYS inspection, Jeannine noticed that I was at 49,892 miles & suggested that I get the 50,000 Maintenance that is suggested. I said great. At checkout I was unable to use my reward points as I had just activated my account & was told that I could Not use the points until the following week, as this was a saturday & the office wouldn't be able to activate the points until someone was in the reward area office Jason allowed me to pay the balance of the work which was $458.09 and Jannine was going to, and did, put in the request for my 200 reward points Couldn't have been happier,

Professional and to the point ! Olu Edu was extremely instrumental in securing my interest in the Goldstein Dealership, by his determination and follow-up. Nick Coli Very Professional and easy to work with! Also great follow-up!!

As good of a dealership as any.

No problem. Dropped the car off. Got a ride home. Got a ride back to dealership to pick up the car. Everything’ done was as described initially. Good experience.

I came in for a routine service and the service guys did some free checking of other parts of my car to make sure I was driving a safe vehicle. Jeannine explained everything to me thoroughly.

I was kept informed and received excellent advice from my Service Advisor.

Everyone time we have to go to the dealership we are very pleased with our service. Everyone is always pleasant and helpful.

Great bunch of folks! (Jason--service, JP-sales, Dan-mgr.)

My service was to replace a heater core. It did take a long time, but I understand that this repair is labor intensive. But, on top of that, they also repaired two minor dents on the drivers door, no charge. Kudos to Jason and the team of technicians.

great job

I knew what I wanted, the salesman and finance manager knew what I wanted, they made it happen.

Very pleasant experience, quick check in and not a long wait for oil change and tire rotation. Thanks Scott Selby and the crew at Goldstein!

Everything was perfect from the time I started the process until I picked up my car. JP was such a great salesman.

When I had prior oil changes done the service agent always applied a coupon this agent charged me $139 for the oil change. He also charged me $75 for front windshield wipers. So my bill was $253 for a service that I usually pay $173. I live over 70 miles from this dealership, so I do not think I will make the trip up to Albany to have my car serviced anymore.

Was more money than I expected but the service was good. Adrian was very helpful and Mike who drives the courtesy car was extremely prompt and friendly.

Was in for a State inspection and was done in a timely manner

all was good and service was done quickly

courteous, friendly. explained the issues

Efficient and professional

Quick diagnosis of the problem waiting for parts

Jason Williams was extreemely helpful in getting the needed work done

sales people were very help ful,,however they failed to remind me or ask me if I had GM rewards to use towards towards the purchase which I have been doing many years with this dealer . Icalled the business manager within 24 hrs to apply these credits and was told it was to late because the deal was closed. Idid not think that was fair since both partys share the blame for this lapse.

Scott was very helpful and professional.

they always treat like there your family and the respect is awesome this is my #1 dealership i have been coming to this dealership since 2008

Took over 6 hrs to do a coolant flush and transmission flush! Then I get a call telling me it’s done just to show up and they still have 4ins of work left!

Oil change and tire rotation everything went well

Everything went well.

It was an uneventful service experience which is exactly what I want when we're talking about having my car serviced.

I came in to Goldstein Buick for an oil change and a state inspection yesterday and Scott Selby made my visit go as smooth as he always had in the past. dealership has always provided the customer with superior service in the past 4 1/2 years that I have been in this area. Scott's personality makes for an even nicer visit. In the past years dealing with Goldstein, everyone that I have encountered, no matter how busy they were, the service was delivered seamlessly and with excellent customer service.

Easy process

Always cordial

Nothing short of unbelievable professionalism,n understanding very Y very pleased

Jason is great - answered all my questions succinctly

Scott always takes great care of us and gets to the bottom of our issues, even if it takes some research.

Everyone was super friendly and professional

Jason, the Service Writer, was great. Unfortunately, the replaced tire pressure sensor failed almost immediately causing me to have to return to have it corrected.

The job was done in ample time allotted

Thank you for your great service. Well appreciated.

This was my first experience as a customer with the Goldstein Auto Group. My 2022 GMC Canyon AT4 was brought in on October 9, 2025 for a 9:00 a.m. appointment. The primary purpose of my visit was to address a tailgate striker bolt that had fallen off the truck bed. I requested that this be formally documented by a representative of the company. Additionally, I had requested a vehicle safety inspection and a review of the brakes. I am satisfied with the quality of the work performed on my vehicle, and the professionalism of several of your employees. However, my overall experience was significantly undermined by the actions and conduct of the service advisor assigned to my vehicle. Specifically, the following issues occurred: * At 2:10 PM on October 9, I received a text message from my service advisor stating they had tried to call, but no voicemail or missed call was recorded on my phone. * I sent a text message to the service advisor at 5:15 p.m. on October 9, to inquire about the status of my vehicle, but I received no response. * The lack of communication forced me to call the dealership to confirm whether the work would be completed that day. * Upon being informed the vehicle was ready, I drove through rush-hour traffic to pick it up, only to be told the register was closed, necessitating a second trip the following day. * During my vehicle pickup on October 10, the service advisor's behavior was both unacceptable and unprofessional while I questioned multiple versions of my invoice (#67812). During our discussion, 4 different invoice print outs were presented. I retained the first and final versions and remain unsatisfied with parts of the final document. Furthermore, upon a more detailed review of invoice #67812, I discovered that the initial, primary reason for my service visit—the issue with the tailgate striker bolt—was not documented correctly. As a representative of General Motors, accurate documentation is critical for tracking such component failures. I intend to speak with the service manager directly to discuss this experience and to ensure the proper documentation is created.

Great service.

Scott in service desk is very knowledgeable and I trust him!

My experience was great , I had a puncture tire. I take my Acadia to Goldstein, customer service was great in getting my car taken care of

Scott in service introduced me to Nick in sales. Nick is super easy going, friendly and great to work with. I had a hard time letting go of my truck, but it ended up being the right time to transition to a brand new truck. Nick and the rest of the team made the transition super easy. They also made sure all of the extras I wanted were completed right away. From start to finish it was really a seamless process, even though I had a hard time letting go the team was very understanding and supportive.

I came in for the free first oil change and tire rotation. I was the first one in line and when the car was returned to me they never did the tire rotation. I have a chip out of the right front rim and it was still on the right front when they returned the car so I know they didn’t rotate the tires. I hope they actually didn't the oil change. Now I have to waste more time going back to have the tires rotated. Very disappointed in the experience.

Courteous,efficient service experience

I was surprised when checking out and finding my NYS inspection was higher than is normal. I guess going to your dealership is not always a savings

Mike in the service department is top-notch. He really cares about his customers and goes above and beyond to solve a problem

I'm happy with the purchase experience. Goldstein's employees were decent and respectful.

Overall good

experience at your dealership is always excellent. Always professional work and service.

Our service coordinator Mike was AMAZING. So helpful, so easy to deal with -- he went the extra mile to get us the tires that we wanted so our daughter could get back to college! He was WONDERFUL! Thank you Mike!!!!

Excellent.

Made an appointment for tires. I was met in the drive in bay by a service provider. The vehicle was taken in Immediately. Estimated time given was 2 hours. Tires On, wheel alignment performed. Done as promised. Competitive pricing on tires. Thank you

Had an oil change and tire rotation. Done in reasonable timeline. Service people very friendly. Has become a bit expensive these days.

As always it’s flawless. I have been a Goldstein customer since 2015 and it’s always excellent service.

Great work!

I was first in but it took a very long time to do my inspection and oil change. In any case, even though I had requested no wash because I had recently done it by hand and the car was sparkling clean the service advisor noted that on the service plan but it was washed anyway and the car was returned to me with tons of white soap spots all over it. I never use your washing service because I do not want the finish to be beat upon with your automated rags which are too heavy and abrasive and wear away the wax finish. The result is that I will now have to have the car detailed to remove the soap spots and restore the wax finish.

Very happy with our salesman (Robert Hanks). He did a great job. Love the car so far (although I had to take it in the first day I had it for 3 days due to check engine light on - corrected and nothing major).

Outstanding and staff treats me like I am part of the family. Stef just sold my wife another Subaru outback last week. We would not buy from any other dealer. 🔥🎃

Jason Baker made our car buying experience smooth and convenient to our schedule.

Got it right first time

Not a long wait time.

Your Service Representative was a pleasure to deal with!

The work was done professionally

Everyone was knowledgeable, professional and easy yo work with.

Although the issue with my car has been complicated, I can only say that clarity is a must when realizing what needs to take place. Adrian was awesome as was Jeff Stone. I will continue to utilize Goldstein GMC as there attention to detail is impeccable. Thank you guys.

It was a fine experience dealing with the Goldstein GMC service dept. I had been unable to coordinate transportation with family of friends so I was prepared to hang out at the dealership for the duration of the service. Adrian, my service writer, stepped in and arranged for their shuttle driver to come back and take me home and a pick up for my return was taken car of as well. Very nice touch I must say. Final price came in well within the "upset" price I was given when initially checking in with the service dept, and ya can't beat that.

Great experience, efficient and effective. Also Jason found a billing error and took the priority to follow up and correct it which was very much appreciated. Small things like this keep my business with Goldstein.

Very pleased with everything they did

I had an unexpected issue with my vehicle, I called around 8am, and the service guy suggested bringing my car in at 2pm. When I got there, there weren’t any other customers waiting and I was helped right away. I really appreciated being told to come at 2pm instead of waiting for hours before my car could even be looked at.

Great service and friendly knowledgeable people

Jason was fabulous! I have a service plan with my vehicle but was unsure of the coverages. He took the time to go through it and explain it to me and my service ended up being completely covered. Not only that, but he was able to schedule my appointment for just a few days after I called. I am very appreciative of Jason and the service team.

Service person Tom Vadney took care of me. Besides handling getting my broken sun visor clip repaired, he also expertly helped me with an issue I was having getting my phone to pair properly with the android system in my car. He also advised me about a tire sale going on in the month of November as I'll be due for new tires very soon.

Adrian in the service department was EXCELLENT to work with as well as Mike Flower in sales!!

I felt very confident that the work would be done correctly.

Excellent service

very good service

It was great

The service I have received is great but I would like further assistance with the issue. In the 6 months or so I have had two Pioter filter blowouts on my 2019 Chevy 3500 with the diesel engine. Each time the filter was the cause with nothing else seen. I have seen issues reported online on the AC Delco PF2232 issues. There have not been any indications that the filter is failing, it jut completely let’s go and looses all the oil. I have no confidence that this will not happen every time I drive it. Could research be done on the filter problem. I was told that this filter has to be used on all warranty work but just putting the same filter in does not make sense to me. Thanks

The Goldstein staff was amazingly responsive. I had the oil change and tire sensor issue fixed promptly.

accommodating, welcoming, warm reception and follow though

I came in for an NYS inspection. I was waiting for a very short time and got a message from the mechanic and a video of the inspection. Everything was okay and I was out in no time at all! NICE JOB everyone!

Awesome service! Great helpful attitudes. Jason is outstanding as well as Scott, Tom and the others that greet you. They go above and beyond to be sure your needs are met. Very nice teamwork at this place. In addition, really clean. Billing desk and sales reps all go above and beyond to be sure you are comfortable. Nice waiting area for children, snacks, clean bathrooms. Work is done properly and in a timely manner.

Always professional!

They are very accommodating they went out of their way to solve my problem with my new GMC truck. All the staff is very professional.

Love the service give my service advisor a 10 for going all out for me Adrian is a big asset to the company

The customer service was exceptional from Start to finish.

They got me in quick. They performed the service very fast. The price was exactly what they had quoted me. Excellent work!

Jason was wonderful when got there. Took tome helping ys the the gmc credit card.

Scott and his team were very professional

Great professional service

Adrien in service was excellent: Polite, answered all my questions and is a wonderful asset to your business!

the over charge and do not tell you about additional charges like labor for installing wiper blades

Fast, efficient, and very helpful staff.

Jason was extreemly helpful as he always is. He makes sure everything is done fully an properly before advising me that my car is ready.

Brandon and Dan made finding my perfect car easy and incredibly quick. They were fair and honest and the process couldn't have been more easy

Always a great experience with Goldstein GMC. Last 3 cars have been purchased there and have no plans of going elsewhere!

Robert Hanks the salesman was great

I have always had great experience at the dealership. Scott from service has always been helpful in any way he can and goes above and beyond to meet my needs when it comes to my car when needing service. I have no negative comments.

Very helpful

I called in a panic about my 2024 on the verge of overheating. I was able to get in for service thankfully and Jason was able to get a tech to diagnose and fix the car same day.

Professional service

Everyone polite and friendly. Comfortable waiting area. Unusual, no coffee on this morning.

Excellent.

You all are the best , Scott in the service department the best ?? ??

My service technician was very helpful and knowledgeable in explaining the condition of concern with my car last week.

Great service Always on top of things Excellent

Absolutely great and fast

I had a great experience. First time there and everyone was pleasant. Scott explained everything that they would be doing and the vehicle was done in a timely manner.

The service department is always friendly and helpful. The dealership is very clean, and the people are always very accommodating to my needs and questions.

I was in and out in less than an hour. It was great!

good service

Professional, thorough, personable and efficient. Outstanding!!

Very good

Went as planned, as promised. I keep coming back for a reason. All good.

Great communication about the work and options for repairs.

Timely scheduling, all required service performed, finished on time

Jason always takes care to treat me like a gentlemen and keeps you informed of what’s going on.

Scott wa very kind and explained alot . I cannot be more pleased

Took great care of the issue with my vehicle

I made my appt on line which was very easy. Upon arriving at the dealership I was greeted at my car and directed to go on in and see Scott. Have worked with Scott before. Very professional, nice and never tries to upsell services I may not need, He also kept me updated on the progress of the work being done on my vehicle.Going to Goldstein GMC keeps my car running smooth.

Jason was prompt and thorough. Happy with my service

Always excellent service. No reason to go anywhere else

No issues in and out in timely fashion

Fast, friendly, and quality service.

They were helpful got me a car to drive, said the fixed my issues check engine light and a metal to metal rattle that they heard. Said it was a simple harness issue that came loose. Drove it home and the issue was not fixed the minute I pulled into my driveway to park I can hear the rattling again.

Visit was fast and efficient.

Scott Selby always takes care of me when I am in for service. He gives me the no nonsense view of my trucks performance and doesn't pressure me into a sale. I was in and out in time to make it back to my meetings.

Sales staff was professional

It was my last trip to use my last oil change as my maintenance plan ends to your dealership as I am very unhappy about being ignored I concerns / complaints however my calls / concerns apparently were not important therefore I will be trading my vehicle for another one at a dealership that I will be happy with and taken of it's pretty sad that you purchase a $40,000.00 vehicle and quite apparently once your off the lot your on your own

Jason was my service technician and he was great at communicating with me about my car.

Great people great service!

Scott was super helpful in getting my vehicle taken care of quickly. He is always efficient and makes sure all our needs are taken care of.

Jason and his team were great in replacing the telepathic module in my truck. Would highly recommend Goldstein for service.

Everything was great

Always thorough and professional!

Absolutely best experience buying a new car thanks Robert for making it easy

The team there always do their best by me. This visit was no exception.

I set an appointment for an oil change. Jeff greeted me when I pulled in and the process of dropping the vehicle off was very easy. Everything went quickly and even talked about Florida when he saw my Florida plates. Service was completed in a timely manner and I received a phone call when they were done. Paid the cashier and came out to a washed truck. I’ll definitely be back and recommend Goldstein GMC\Buick to friends and family.

Honest, professional and efficient.

Very easy to work with did everything they said they would do Nichole’s was awesome to work with even called me the following day to see if we had any questions.

Was able to get a new car remote the same day I called. Very helpful and efficient.

The mechanics identified the problem associated with the trouble lights and fixed the issue the same day. Scott, the advisor, was very accommodating and helpful with explaining the problem and the fact that the dealership had the part needed to fix the car. I was promptly called when it was ready and Scott answered my questions about the vehicle repair to my satisfaction.

Excellent service with explanation of options and costs. Quality service and description of billing statement.

Friendly and knowledgeable service advisor. Kept us informed about what was being done to the car.

Very good experience

Fluids were not filled, tire pressure was not checked, truck was not washed.

Prompt service and thorough check up.

Took my car in as scheduled and completed when they said it would be done.

Staff is always courteous and facility is clean and welcoming while you wait (and the wait is always reasonable). Thank you!

We always have great service at Goldstein Buick. Scott Selby always provides convenient appointments for us and ensures that our questions and concerns are answered.

Excellent service

Vehicle serviced for oil change tire rotation and was completed by expected time 🙂

Overall very happy with experience

Great service and excellent communication

Most efficient. Pleased

Very quick service.

Great service

Always a great experience. Everyone is professional, courteous and takes the time to listen to customers.

Courteous polite. Fit me in on a Saturday to fix my back up camera. Hour and a half later I am all done and on my way. Ps so happy you started doing express lube too!